Return And Refund Policy | HYPE Supplements

Not satisfied? Write to us within 30 days and we’ll give you your money back. Full refund, no questions asked. We stand behind every order.

Last updated: November 7, 2026

At HYPE Supplements, we want you to be completely satisfied with your purchase. This policy sets out your rights when returning a product and how we handle refunds. It applies to all purchases made through hype-supplements.com.

I. Refusing Delivery

You have the right to refuse to accept a delivered order if:

The item delivered clearly does not match the item you ordered, as can be established by ordinary visual inspection; or
The item or its packaging was visibly damaged during transport.

If you discover a significant defect after accepting delivery — one that could not have been identified through ordinary inspection — please contact us as soon as possible to request a return.

II. Statutory Right of Withdrawal (14 Days)

If you are a consumer within the meaning of the Consumer Protection Act, you have the right to withdraw from your purchase within 14 days of receiving your order, without owing any compensation or penalty and without stating a reason.

To exercise this right, the returned product must meet all of the following conditions:

Returned in its original, undamaged packaging;
Fully complete with all included accessories;
Hygienic protective seal (heat-shrink band) must be fully intact and undamaged.

Important: If the hygienic protective seal has been broken or removed, we are unable to accept the return. This is in accordance with Art. 57, item 5 of the Consumer Protection Act, which excludes sealed goods from the right of withdrawal once the seal is broken after delivery.

III. Our 30-Day Money-Back Guarantee

In addition to the statutory 14-day right, HYPE Supplements voluntarily offers a 30-day money-back guarantee from the date you receive your order.

You may open the tub and try the product. If you are not happy for any reason — for example, you don’t like the taste or one of the ingredients doesn’t agree with you — contact us within 30 days of receiving your order and we will refund the amount you paid.

You keep the opened tub. You do not need to send it back.
If you ordered more than one tub, only one of them may be opened. The others must be returned to us unopened, in their original packaging, with the hygienic seal intact. You pay the cost of returning them.
Each customer can use the guarantee only once. For later orders the statutory 14-day right of withdrawal applies (Section II).

We refund the amount within 14 days: for a single-tub order, from the date of your request; when you return unopened tubs, from the date we receive them.

This guarantee is our commitment to your confidence in LiverGuard. We stand behind every order.

IV. How to Initiate a Return

Please contact us before sending the product back:

Email: support@hype-supplements.com
Phone: 0700 10 245
Working hours: Mon–Fri, 9:00–18:00

Please include your order number and a brief description of your reason for returning. We will confirm receipt and provide return instructions.

You may also send a written withdrawal statement by post to:

HYPE Supplements Ltd.
Sofia, ul. Hristo Chernopeev, bl. 146, vh. V, et. 4
Bulgaria

Return Shipping Costs

The cost of returning the product is the responsibility of the customer. Parcels sent to us at our expense will be refused and returned to the sender, unless alternative arrangements have been agreed in advance with our support team.

Please pack the product securely and use a trackable shipping method.

V. Refund Process

Once we receive and inspect the returned product, we will process your refund in full within 14 days of the date you exercised your right of withdrawal, provided we have received the goods or evidence of dispatch.

Refunds are issued to the same payment method used for the original purchase. Card payments are refunded to the same card.

When a Refund May Be Declined

We reserve the right to decline a refund if:

The product is not in a commercially acceptable condition;
The integrity of the product or its packaging has been compromised or is missing; or
The hygienic protective seal has been broken (except for one opened tub under the 30-day guarantee — see Section III).

Please preserve the product and its original packaging unchanged until the return has been fully resolved.

VI. Wrong Item or Damaged Product

If you received the wrong item or a product that was damaged before or during delivery, please contact us at support@hype-supplements.com immediately, including your order number and, if possible, a photo of the item received. We will arrange a replacement or full refund at no additional cost to you.

VII. Consumer Dispute Resolution

For matters not covered by this policy, the applicable provisions of Bulgarian consumer protection legislation apply.

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