Terms And Conditions | HYPE Supplements

of Hype Supplements EOOD for the sale of goods through the online store
Version 2 | Effective from: 31 March 2026

These Terms and Conditions govern the procedure, manner and conditions for purchases and sales through the online store owned by Hype Supplements EOOD (hereinafter referred to as “the e-store”). These Terms and Conditions constitute a contract of sale between Hype Supplements EOOD and the customer. Hype Supplements EOOD gives the customer the opportunity to purchase the goods offered only after the customer has expressed their agreement with these Terms and Conditions.

I. GENERAL PROVISIONS

Hype Supplements EOOD – a commercial company registered in the Commercial Register with the Registry Agency under UIC: 207618088, VAT No.: BG207618088, with registered office and address of management: Sofia, Hristo Chernopeev St., bl. 146, entr. V, fl. 4, providing goods and services online through the e-store hype-supplements.com.

“Goods/items” offered through the e-store means the goods/items described in the categories of the e-store.

“Customer” means a natural person or legal entity that has registered a customer account and/or has placed an order in the e-store and has agreed to these Terms and Conditions. By placing an order, a customer who is a natural person declares and confirms that they are at least 18 (eighteen) years of age.

“Sale price” means the price per unit or for a specified quantity of goods, including VAT and excluding delivery costs.

II. PURCHASE AND SALE THROUGH THE E-STORE

The e-store does not guarantee the availability of the items ordered. If it is unable to fulfil its obligations because the goods are out of stock, the e-store shall notify the customer – by telephone or by e-mail – within 5 (five) working days of receiving the order that the goods are out of stock or that the order has been cancelled.

If a payment has been made, the amount paid will be refunded within 14 (fourteen) days of the date of the customer’s confirmation.

Orders/purchase requests

To place a valid order, the customer must complete the electronic order form and express their agreement with the Terms and Conditions. The customer warrants that the data they provide when completing the form is true, complete and accurate.

By ticking the “I agree to the Terms and Conditions” box, the customer makes an electronic statement declaring that they have read these Terms and Conditions, accept them and undertake to comply with them.

The e-store immediately confirms receipt of the order by sending a message to the customer’s e-mail address containing information about the order (price including VAT, payment method, delivery method and delivery price including VAT).

In the event of a dispute as to whose will it was to be bound by the text of these Terms and Conditions, the party to the contract shall be deemed to be the person who paid the price of the goods ordered for purchase.

Payment terms

Hype Supplements EOOD accepts the following payment methods: cash on delivery (payment on delivery in cash or by bank card via the courier’s POS terminal, where this service is available) and credit or debit card (Mastercard, Maestro, Visa, Visa Electron, etc.).

When paying by card, additional authentication through the 3D Secure system may be required (for example, by an SMS code or confirmation in the bank’s mobile app), in accordance with the requirements of the servicing bank.

The transaction currency for card payments is the euro. Any prices shown on the website in other currencies are for information purposes only.

Where amounts paid by card need to be refunded, the refund will be made by a credit transaction to the same card.

The merchant’s right to require advance payment

When processing orders for which “cash on delivery” has been selected as the payment method, the merchant may check for previous uncollected parcels or other objective data relating to a risk of non-performance of obligations under orders. The assessment is carried out on the basis of objective criteria and is applied equally to all customers.

This check may be based on information from previous orders placed with the e-store, as well as on other lawfully accessible sources.

If an increased risk of the parcel not being collected is identified, the merchant has the right to require advance payment of the order in full or in part.

In such cases, the customer is notified and given the opportunity to make the payment by bank transfer, via a payment link or by bank card, where the relevant methods are available.

If the customer does not accept the proposed advance-payment condition within a reasonable time, the merchant has the right to refuse to fulfil the order and to cancel it, and shall notify the customer accordingly.

Order placement procedure

Once on the website hype-supplements.com, the customer can select products and add them to a virtual “cart”;
By clicking the “Cart” button, the customer gains access to a table in which they can adjust the number of items ordered;
The customer sets the quantity of goods and proceeds to fill in the personal details for the purchase;
The customer fills in the personal details for the order – first name, last name, e-mail, city, address, telephone, payment method;
The customer selects a delivery method and agrees to the Terms and Conditions;
The customer selects a payment method for their order;
Once the “Confirm order” button is clicked, the purchase request is deemed to have been placed.

When you place an order, you will receive messages relating to it (confirmation, delivery status, customer service) on the telephone number provided, via Viber or SMS. If you gave your consent when ordering, you may also receive promotional messages by e-mail and Viber. You can opt out at any time — see the Privacy Policy.

If an incomplete, untrue or incorrect address and/or telephone number is provided when placing the order, the order is deemed invalid and the e-store has no obligation to fulfil it.

Prices and payment methods

All prices of goods in the e-store are stated in euro (EUR), including VAT. Prices shown in Bulgarian lev (BGN) are for information only and are calculated at the fixed rate of 1 EUR = 1.95583 BGN. Prices are for a single unit and do not include delivery costs.

The price and delivery costs may be paid in one of the following ways:

on delivery – in cash (cash on delivery);
by credit or debit card.

Important: should the price of the ordered goods change between the order and delivery, the customer pays for the goods at the price at which they were ordered.

III. DELIVERY

The goods ordered are delivered to the address specified by the customer within 1–3 (one to three) working days within the territory of Bulgaria. Delivery is carried out by the courier companies Econt and/or Speedy.

The goods are delivered suitably packaged according to their type and the means of transport used for delivery.

Handover of the goods

The goods are handed over to the customer or to a third party who accepts them and confirms receipt on the customer’s behalf. If the customer cannot be found at the address they specified within the delivery period, or if access and conditions for handing over the goods are not provided, the e-store is released from its obligation to deliver. The customer may confirm their wish to receive the goods after the period has expired, in which case they bear all costs of redelivery.

IV. COMPLAINTS AND PRODUCT RETURN POLICY

The customer has the right to refuse to accept the goods they ordered where:

the goods delivered clearly do not correspond to those ordered and this can be established by ordinary inspection;
the goods or their packaging were damaged during transport.

After receiving the goods, the customer has the right to request their return if there is a material defect that could not have been established by ordinary inspection.

Right of withdrawal: a customer who is a consumer within the meaning of the Consumer Protection Act (Закон за защита на потребителите) has the right, without owing any compensation or penalty and without giving any reason, to withdraw from the contract concluded for the purchase of goods through the e-store by returning the goods within 14 (fourteen) days from the date of their receipt. The goods must be returned in their original packaging, complete, with the hygiene protective seal (shrink wrap) intact. Returns with a broken hygiene seal are not accepted, pursuant to Art. 57, item 5 of the Consumer Protection Act.

Additional guarantee: In addition to the statutory right of withdrawal, Hype Supplements EOOD provides an extended 30-day satisfaction guarantee from the date of receipt of the goods. The return conditions under this guarantee are the same as for the right of withdrawal described above.

The notice of withdrawal should be sent to:

Hype Supplements EOOD, Sofia, Hristo Chernopeev St., bl. 146, entr. V, fl. 4
E-mail: support@hype-supplements.com

The customer is obliged to keep the goods they have received and to ensure that their quality and safety are preserved. The e-store is obliged to refund to the customer in full the amounts paid by the customer no later than 14 (fourteen) days from the date on which the customer exercised their right of withdrawal.

Refusal of refund

Hype Supplements EOOD has the right to refuse a refund for a purchased and returned product if the product is not in a saleable condition, or if its integrity or the integrity of its packaging has been compromised or is missing.

The customer should keep the goods and the original packaging unaltered until a final decision on their retention has been made.

V. LIABILITY AND PERSONAL DATA PROTECTION

Hype Supplements EOOD takes care to keep the information in the e-store accurate and up to date at all times, but does not guarantee the completeness and reliability of the content.

Hype Supplements EOOD guarantees the confidentiality of information containing personal data provided by customers. Disclosure is possible only upon a legal requirement from state authorities or officials authorised by law.

For detailed information on the processing of personal data, the rights of data subjects and the procedure for exercising them, please read our Privacy Policy.

VI. CHANGES TO THE TERMS AND CONDITIONS

Hype Supplements EOOD reserves the right to amend these Terms and Conditions at any time, publishing such changes promptly on its website hype-supplements.com.

In the event of changes to the Terms and Conditions, the customer may declare that they reject the changes by sending a statement of rejection to: support@hype-supplements.com or to the address: Sofia, Hristo Chernopeev St., bl. 146, entr. V, fl. 4.

Changes to the Terms and Conditions do not affect relations between the customer and Hype Supplements EOOD arising in connection with a purchase request for goods validly submitted before the changes.

Matters not regulated by these Terms and Conditions are governed by the provisions of the applicable legislation of the Republic of Bulgaria.

VII. COOKIES

The online store uses cookies to ensure the normal functioning of the website, improve the user experience and analyse traffic. Detailed information about the types of cookies, their purpose and how to manage them is available in our Cookie Policy.

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